Customer Service

At EcoCamp Japan, we are dedicated to providing excellent customer service and ensuring that your camping experience is smooth, enjoyable, and unforgettable. Whether you need assistance with bookings, have questions about our facilities, or require support during your stay, our team is here to help.

1. Booking Assistance

If you need help with making a reservation, modifying an existing booking, or canceling a booking, our customer service team is available to assist you.

• Contact Us: Reach out via email at info@ecocampjapan.com or call +8188-764-5146 for support with your reservation.
• Booking Changes: If you need to adjust your booking, please contact us at least 48 hours before your scheduled arrival.

2. On-Site Support

During your stay at EcoCamp Japan, our staff is available to ensure that you have everything you need for a comfortable and enjoyable experience.

• Check-In/Check-Out Assistance: Our friendly team will help you with the check-in and check-out process. For any special requests, feel free to ask upon arrival.
• Facilities and Amenities: If you have questions or need assistance with our eco-friendly amenities, such as hot springs, trekking guides, BBQ setups, or camping cars, don’t hesitate to contact our on-site staff.

3. Customer Feedback

Your feedback is important to us! We continuously strive to improve our services based on the experiences of our guests.

• Share Your Experience: After your stay, we encourage you to leave a review on our website or contact us directly to share your feedback.
• Complaints: If you encounter any issues during your stay, please report them to our customer service team, and we will work to resolve the matter promptly.
• Testimonials: If you had a wonderful experience, we’d love to hear from you! Submit your testimonials to info@ecocampjapan.com and let future guests know what to expect.

4. Contact Us

For any inquiries, assistance, or support, you can reach our customer service team:

• Email: info@ecocampjapan.com
• Phone: +81 88-764-5146

We are committed to ensuring that your time with EcoCamp Japan is as enjoyable and hassle-free as possible. Feel free to reach out anytime!